Erscheinungsdatum: 05/2012, Medium: Taschenbuch, Einband: Kartoniert / Broschiert, Titel: Training , Employees' Motivation And Job Satisfaction, Titelzusatz: Their relationship in Hotel Industry, Autor: Eshetu, Sisay, Verlag: LAP Lambert Academic Publishing, Sprache: Englisch, Rubrik: Wirtschaft // Management, Seiten: 96, Informationen: Paperback, Gewicht: 164 gr, Verkäufer: averdo
Erscheinungsdatum: 05.08.2008, Medium: Taschenbuch, Einband: Kartoniert / Broschiert, Titel: Analysis of senior management training needs in international hotel companies - A field study, Auflage: 1. Auflage von 1980 // 1. Auflage, Autor: Harnisch, Olivier, Verlag: GRIN Publishing, Sprache: Englisch, Rubrik: Briefe, Bewerbungen, Wiss. Arbeiten, Rhetorik, Seiten: 56, Gewicht: 97 gr, Verkäufer: averdo
This book is designed for an independent hotel, resort, and inn owners or managers who do not have the benefit of management training or a ready-made organizational structure, branding, and marketing that chain properties provide.This book is for hospitality property owners and managers that are basically doing it on their own.If you’ve ever asked yourself any of the questions below, you’re in the right place.“How can I get more guests?”“How can I encourage my guests to return?”“How can I organize my business so I don’t have to be there 24/7?”“How can I find and keep the right employees?”“How can I market so I reach my target clientele?”“How does my hospitality property compare to my competition?Over the years, I have met many amazing hospitality property owners who for one reason or another have had difficulties with different aspects of running their business. This book will give you the resources to help you clear the most common hurdles many hospitality property owners and managers face.I’ll give you the tools to discover the type of owner/manager you are: A business opportunist, a supervisor, or a skilled worker.How to determine and set a plan to achieve your goals.Explain why you need and how to create a hotel, resort, or inn organizational strategy.The importance of excellent customer service along with proven tips and techniques you can use to impress your guests.Ways to improve your chain of service.Marketing strategies that work today.The importance of social media and how to benefit from the major platforms.How to wow your guest so not only will they want to return but will become ambassadors for your property. I want to contribute to a strategic vision for every independent hotel, resort, and inn wishing to create a happy and fulfilling experience for their cust 1. Language: English. Narrator: Gerry MacPherson. Audio sample: http://samples.audible.de/bk/acx0/158145/bk_acx0_158145_sample.mp3. Digital audiobook in aax.
The purpose of this book is to describe and evaluate the Northern Arizona University (NAU) pilot program for delivering training and continuing-education programs to students at homes and hospitality establishments using a combination of Internet and satellite technologies. The NAU School of Hotel and Restaurant Management (SHRM) launched the pilot program in the spring of 2000 to one hotel and three homes. The evaluation findings indicate that the SHRM pilot program is capable of providing remote hospitality employees with accessible, flexible, affordable, and appropriate educational opportunities for reaching personal and professional goals. The evaluation findings also show that developments in satellite communications offer new possibilities for streamlining and improving the instructional delivery system. Recommendations are made for professionals who intend to implement similar instructional delivery systems to meet the demand for real-time training programs that can be delivered worldwide to a geographically dispersed workforce.
This work is written and published for students who are taking Hotel and Restaurant Management, Tourism Management, Food Business Management and allied field. It is intended to guide and help the students in preparing their thesis or dissertation paper related to practicum performance of local and International OJT. It will also be helpful for Tourism and HRM faculty handling Practicum or On- the- job training subjects.
The main purpose of this book is to determine the impact of high-performance work practices manifested as training, selective staffing, participation and teamwork on service sabotage. Selective staffing, training, participation and teamwork are among the most important human resource practices for customer-contact employees in the hospitality industry. Their simultaneous presence is expected to lessen frontline staffs' being involved in service sabotage. The negative and significant relation between the abovementioned human resource practices is explained and justified by Signaling theory. Through quantitative method, judgmental sample of 180 frontline hotel employees in four and five-star hotels in Almaty, Kazakhstan, was chosen. The results proved that the presence of the indicators of human resource practices, namely selective staffing, training, participation and teamwork mitigates the level of service sabotage among frontline staffs. Therefore, all proposed hypotheses received support from the empirical data. That is to say, management of hospitality industry should apply these practices and strategies to decrease employees' tendency towards such deviant and negative behavior.
The purpose of this book is to identify the importance and relationship of the effective training program in The Dharmawangsa hotel and job performance of butlers, to analyze the factors that affect the quality of the program and to know the awareness of management of the existence of the butler service and the performance of butlers. The primary data is collected by conducting interviews and questionnaires with butlers and gathering secondary data about the training program in the Butler department. The training program augments the performance of butlers. Therefore, an effective training program which involves the competent trainer and training topic as significant factors attracts and influences butlers to attend the training and motivate them to enhance their performance. Moreover, the management of The Dharmawangsa is aware of the existence of the butler service.
This book presents research conducted on the validity of hospitality education and training degrees in Macau in the period preceding the explosive growth in tourism precipitated by the regulation of its lucrative gaming industry. The Macau Special Administrative Region (SAR) is a major regional tourist destination principally because of its reputation as a gaming haven and is known as the Las Vegas of the East . With the high volume of inbound tourists into a tiny territory, the hotel industry plays a key role in the success of tourism per se and the local hospitality industry patronised by the local populace. The provision of high quality personnel is therefore critical and the challenge faced by Macau is to wean itself from the dependence on expatriate human resources and to nurture local expertise. This book provides an historical account of hospitality management education and explores the impact of healthy education-industry linkage on meeting education goals in hospitality management.
This study assessed the guest satisfaction of hotel services in the Sunyani Municipality. The SERVQUAL Instrument was adopted and administered to one hundred (100) respondents. Stratified random sampling was used in selecting the sample. The data gathered were analysed using SPSS version 16 and employed analysis of variance (ANOVA) and factor analysis to analyze the data. The study among other things suggested that there exist a gap between Tangibles, and the other dimensions, notably, Reliability, Responsiveness, Assurance and Empathy from the guests perceptions.It was recommended that management of hotels must offer regular in-service training to staff on empathetic dimensions as guest derived their satisfaction from this factor. Also, there should be extra effort to improve on performance at the other dimensions because guest always compare services to experiences received else where.