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Ubud Cultural Tour
27,91 € *
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Sense Bali Tour is proud to offer a sustainable Balinese experience for people who are seeking to experience a sustainable and authentic way of Balinese living. This way of life can be seen as an alternative to the general stress of today’s modern society.Sense Bali Tour is owned and operated by a young Balinese entrepreneur whose focus and interest englobe honoring past traditions towards a sustainable and authentic way of Balinese living. His name is Wayan Yana Putra, a dynamic passionate who has graduated in Management Business Hospitality from the Hotel and Tourism University in Bali.Sense Bali Tour offers 5 hand-picked Signature Trips, carefully put together for you to experience the real Balinese life. You can choose between the Cultural Tour, the Archeological Site Tour, the Reconnect with Nature Tour, The Holy Trip Tour, and the Balinese Daily Life Tour. Yana, as your guide is more than happy to share the authentic way of Balinese living with you.

Anbieter: Viator – Ein Trip...
Stand: 05.08.2020
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Business Performance in Malaysian Hotel Industry
59,00 € *
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The nature of market orientation and its impact on business performance and other related outcomes have been extensively researched in a range of service contexts including tourism. Studying the impact top management emphasis on market orientation on business performance has been a popular research topic in recent years. This book reviewing how top management emphasis and organization system relates to market orientation and how market orientation influences on business performance. The purposed model in this book structurally depicts that the level of business performance is as a result of top management emphasis roles. According to previous studies, market orientation is the prerequisite for a successful business operation, but actually there is not enough evidence in supporting this idea for hotel industry in northern region of Malaysia. This indicates that to earn a better profit one should be market oriented as recognized by top management. However, managers need to play a more important role in making market orientation effective towards organization system and business performance.

Anbieter: Dodax
Stand: 05.08.2020
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Textbook of Bakery and Confectionery
55,90 € *
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The field of Bakery and Confectionary been a wide area to learn and understand by a beginner and to head towards being a professional, has always been a great task to achieve. This book has been planned into 15 chapters for a professional understanding of the text given. All the recipes given in the text are very flexible to be done in Indian conditions and with the basic ingredients available. This book would assist student doing Home Science as well as students of Hotel management or short course in the Bakery and confectionary, to understand the concepts involved in the Bakery and confectionary. This text on bakery and confectionary would give a focused view of Bakery and Confectionary and also give the students, entrepreneurs and general readers a clear picture of the entire subjects

Anbieter: Dodax
Stand: 05.08.2020
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High-perfomance Work Practices as a Remedy to R...
39,90 € *
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The main purpose of this book is to determine the impact of high-performance work practices manifested as training, selective staffing, participation and teamwork on service sabotage. Selective staffing, training, participation and teamwork are among the most important human resource practices for customer-contact employees in the hospitality industry. Their simultaneous presence is expected to lessen frontline staffs' being involved in service sabotage. The negative and significant relation between the abovementioned human resource practices is explained and justified by Signaling theory. Through quantitative method, judgmental sample of 180 frontline hotel employees in four and five-star hotels in Almaty, Kazakhstan, was chosen. The results proved that the presence of the indicators of human resource practices, namely selective staffing, training, participation and teamwork mitigates the level of service sabotage among frontline staffs. Therefore, all proposed hypotheses received support from the empirical data. That is to say, management of hospitality industry should apply these practices and strategies to decrease employees' tendency towards such deviant and negative behavior.

Anbieter: Dodax
Stand: 05.08.2020
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Employee Retention
39,90 € *
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Employee Retention is an important function of the Human Resource Management. Unless there is a serious, deliberate and planned effort from the management towards this direction, the competitors in the top class hotel industry are likely to attract and snatch the talent already nurtured in the hotel over a period of time. Organizational cultural can have a significant influence on the hotel business.The research also reveals that organizational cultural is highly important in hotel industry due to global customer-related industry. However, this exceptional benefit has some challenges as well, such as communication barriers between their associates. Organization cultural and employee retention has been considered in the hotel industry but strategies and programs are not carefully implemented. Therefore, there is a strong need for more education and training on retaining employees in the future.

Anbieter: Dodax
Stand: 05.08.2020
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Managing Negative Word-of-Mouth on Social Media...
64,29 € *
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Ines Nee makes important key contributions to service recovery research by analyzing the effect of management response content towards negative online customer reviews on the observer's purchase intention. This study is the first to provide a conceptual basis of observers' behavioral reactions towards organizational complaint handling in the context of social media and to empirically test the effect of the two most resource-intensive response options of compensation and explanation. With the help of a profound experimental design, the author detects strategies on how hotel companies should respond towards negative online customer reviews in order to increase the observer's purchase intention and the hotel company's return on complaint management.

Anbieter: Dodax
Stand: 05.08.2020
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Principles of Hospitality Management
11,90 CHF *
zzgl. 3,50 CHF Versand

Seminar paper from the year 2012 in the subject Business economics - Business Management, Corporate Governance, grade: B, University of California, Berkeley , language: English, abstract: Hyatt Hotels Corporation is one of the largest hotel chains in the world. Founded in 1957, the organization operates approximately 492 properties across the world. The recent allegations of unjust employment practices have severely affected the reputation of the organization. This small research paper aims to identify various allegations against the Hotel by reviewing wide-range of literature present on internet and focuses on finding out various issues and factors that affect the Labour Relations Board's practices and standards. This research paper also summarizes the findings using critical path thinking strategy to recommend strategies that adhere to an optimum level of practices of the Hospitality Industry. Allegations of Unjust Practices against Hyatt Hyatt Hotels Corporation has been facing numerous of allegations regarding unjust employment practices followed by the top management of the organization. The major allegation against Hyatt was that the organization has been implementing offensive and abhorrent policies towards its employees, who are working as housekeepers (Liu, 2012). Hyatt Hotels has been really exploiting housekeepers with crushing huge workloads making them to clean almost 30 rooms in 8-hour shift. These crushing workloads have been leaving housekeepers to suffer from severe pain and hardship. Thus, housekeepers of Hyatt have alleged that the unethical and unjust labor practices followed by the organization have been severely impacting their well-being and human rights and dignity (Liu, 2012).

Anbieter: Orell Fuessli CH
Stand: 05.08.2020
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Managing Negative Word-of-Mouth on Social Media...
93,90 CHF *
ggf. zzgl. Versand

Ines Nee makes important key contributions to service recovery research by analyzing the effect of management response content towards negative online customer reviews on the observer's purchase intention. This study is the first to provide a conceptual basis of observers' behavioral reactions towards organizational complaint handling in the context of social media and to empirically test the effect of the two most resource-intensive response options of compensation and explanation. With the help of a profound experimental design, the author detects strategies on how hotel companies should respond towards negative online customer reviews in order to increase the observer's purchase intention and the hotel company's return on complaint management.

Anbieter: Orell Fuessli CH
Stand: 05.08.2020
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Food and Beverage Service, 9th Edition
28,00 CHF *
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Understand both the key concepts and modern developments within the global food and beverage service industry with this new edition of the internationally respected text. An invaluable reference for trainers, practitioners and anyone working towards professional qualifications in food and beverage service, this new edition has been thoroughly updated to include a greater focus on the international nature of the hospitality industry. In addition to offering broad and in-depth coverage of concepts, skills and knowledge, it explores how modern trends and technological developments have impacted on food and beverage service globally. - Covers all of the essential industry knowledge, from personal skills, service areas and equipment, menus and menu knowledge, beverages and service techniques, to specialised forms of service, events and supervisory aspects - Supports a range of professional food and beverage service qualifications, including foundation degrees or undergraduate programmes in restaurant, hotel, leisure or event management, as well as in-company training programmes - Aids visual learners with over 200 photographs and illustrations demonstrating current service conventions and techniques

Anbieter: Orell Fuessli CH
Stand: 05.08.2020
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