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Harnisch, O: Analysis of senior management trai...
24,99 € *
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Erscheinungsdatum: 05.08.2008, Medium: Taschenbuch, Einband: Kartoniert / Broschiert, Titel: Analysis of senior management training needs in international hotel companies - A field study, Auflage: 1. Auflage von 1980 // 1. Auflage, Autor: Harnisch, Olivier, Verlag: GRIN Publishing, Sprache: Englisch, Rubrik: Briefe, Bewerbungen, Wiss. Arbeiten, Rhetorik, Seiten: 56, Gewicht: 97 gr, Verkäufer: averdo

Anbieter: averdo
Stand: 29.03.2020
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Kolah, V: To SelfService or Not to SelfService?...
49,00 € *
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Erscheinungsdatum: 10/2011, Medium: Taschenbuch, Einband: Kartoniert / Broschiert, Titel: To SelfService or Not to SelfService? That is the Question for Hotels, Titelzusatz: An Exploratory Study of Senior Hotel Managers' Perspectives, Autor: Kolah, Varzan . S., Verlag: LAP Lambert Acad. Publ., Sprache: Englisch, Rubrik: Wirtschaft // Management, Seiten: 92, Informationen: Paperback, Gewicht: 153 gr, Verkäufer: averdo

Anbieter: averdo
Stand: 29.03.2020
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Customer Service: The Cornerstone of Success , ...
9,95 € *
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Customer service may soon be a thing of the past except for a few companies and organizations that pride themselves on providing their customers with extraordinary service. The U.S. is becoming a rude society. Fewer people care about or expect good customer service. Too many companies are living on past reputations. A new generation of senior executives has no idea what customer service is all about. The author attributes this to a society of people all thumbs about their pods, pads and berries and oblivious to the world around them. This book should be a must read by CEOs, senior managers and heads of PR and customer service at all companies, organizations and institutions as well as local, state and federal governments. The book cites how poor customer service or lack of it has caused and exacerbates crises. There are separate chapters on basics, listening, responding, telephone etiquette, and the problem of gate guardians as well as separate chapters for a more comprehensive look at the success of several companies including Amica Mutual Insurance Co., Marriott and Crystal Cruise Lines. The author, Rene A. Henry, draws from the successful practices of CEOs who know extraordinary customer service to provide the reader with a menu of proven ideas that can be adapted for any type of business, product or service. The book looks at how the Nordstrom family empowers its employees with ownership and entrepreneurialism. Why Amica Insurance has been honored time and again for 100 years for the way it treats its customers. How Carl Sewell became one of the nation's largest luxury car dealers by turning one-time buyers into a lifetime customers. The way Amazon has profited from Jeff Bezos' customer-centric philosophy. The importance Bill Marriott, Jr. places on management by walking around has made it the leader in the hotel business. Ukrops Supermarkets became a major regional chain with a contrarian strategy. Brad Tilden a 1. Language: English. Narrator: Margie Lenhart. Audio sample: http://samples.audible.de/bk/acx0/014183/bk_acx0_014183_sample.mp3. Digital audiobook in aax.

Anbieter: Audible
Stand: 29.03.2020
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Big Data - Challenges for the Hospitality Industry
14,95 € *
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Hotel companies who are able to deal with Big Data will create a sustainable competitive advantage. But what is Big Data and how can we use it in the Hospitality Industry? What is the distinctive value and what are key areas for a successful implementation? Michael Toedt explains in this book the biggest hurdle - the lack of knowledge within the senior management and the willingness to implement the necessary changes - and gives hoteliers recommendations to avoid the main failures.

Anbieter: Dodax
Stand: 29.03.2020
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The context of managerial work in luxury hotels...
79,00 € *
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Studies of managerial work span more than half a century, nevertheless there is no clear account of the managerial work context and content. The dominance of the N. American school of thought in Management and the rapid global expansion of the American multinational companies, was based on the creation of common (standard) managerial practices and procedures. Since the 1980s, this 'universality' of managerial work has been challenged by taking seriously in consideration the role of context, and more specifically national culture. This qualitative study explores the interplay between managerial work roles and competencies with the local/national context. More specifically it focuses in luxury hotel senior managers in Greece, and unearths the importance of contextual variables such as the ownership status, the organisational, local and national culture. The findings suggest that a) context matters in managerial work, and b) that the set of roles performed and competencies exercised is unique and inimitable for every manager.

Anbieter: Dodax
Stand: 29.03.2020
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Sahauran
34,00 € *
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High Quality Content by WIKIPEDIA articles! Sahauran is a village in Mohali district, Punjab, located on NH 21. The village falls under Tehsil Kharar. The village is about 5 kilometers from Kharar and Kurali town. The village population is about 5000.The village has one Engineering College Rayat and Bahra Engineering College,one B.Ed. college,Pharmacy,Hotel Management and Law college. Besides there is also a Co-educational Govt. Senior Secondary School and a primary school.

Anbieter: Dodax
Stand: 29.03.2020
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Analysis of senior management training needs in...
38,90 CHF *
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Master's Thesis from the year 2007 in the subject Hotel Industry / Catering, grade: '-', London Metropolitan University (Birkbeck College), course: MSc in Organisational Bahaviour, 85 entries in the bibliography, language: English, abstract: A thorough analysis of training needs is an important component of any systematic training strategy. International hotel companies face substantial challenges in terms of human resources development. This situation may lead the assumption that they would therefore apply particular care in the planning, design, implementation and evaluation of their training activities. This study's objectives were to explore whether large hotel companies sufficiently consider organizational, task and person aspects when analyzing their senior management's training needs, and on the other hand, to investigate how systematically they apply the training cycle. The 15 largest international hotel organizations were selected to participate in this qualitative study in which relevant questions were asked to one senior Human Resources Executive of each company via a semi-structured telephone interview. Answers from eleven organizations were obtained. The responses suggest that structured and exhaustive approaches to training needs analysis are the exception rather than the norm. All companies do in some way assess existing training needs. However except for one company, none comprehensively considers all three areas of training needs. The general focus seems to be on persons' needs, and to a lesser degree on the organization's needs and current industry trends. There is a clear preference to rely on performance reviews and individual assessment centre results. These two sources were mentioned by a large majority of respondents. Less often, overall company results in terms of finances, quality and sometimes other balance score card criteria provide an impetus for training activities. This suggests that organizational needs are taken into account. Very little attention seems to be paid to current job requirements, although most respondents claim taking future job requirements into account for training purposes. This seems contradictory, but may be explained by the rapid rate of change the industry is exposed to. Overall, the answers suggest that in general, training planning in large hotel organizations is less structured than the academic literature overwhelmingly recommends. While the majority of the organizations interviewed set general, company wide training objectives, only about half of them also set individual development goals for their managers. This appears to be inconsistent with the hotel industry's apparent focus on the person level in training needs analysis.

Anbieter: Orell Fuessli CH
Stand: 29.03.2020
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Emerging Market Real Estate Investment
105,00 CHF *
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'This book is a comprehensive and insightful overview of international real estate focusing on three of the BRICs: China, India and Brazil. I was pleasantly surprised to find useful market data and industry profiles for each of the countries that were very consistent with my first hand experience. The book has a wealth of information for the real estate investment analyst and practitioner and will be very useful to those seeking guidance on what to expect in emerging markets.' --Joseph F. Azrack, Managing Partner, Real Estate, Apollo Global Management 'David Lynn has set the bar with respect to real estate investment in the most compelling emerging markets. Lynn provides a framework for thinking about highly dynamic markets characterized by youthful populations, extraordinary demand, capital inefficiency and, most importantly, aspiration. This book will enlighten institutional investors and entrepreneurs alike. I look forward to another work by David Lynn addressing the frontier markets.' --Gary R. Garrabrant, CEO & Co-Founder, Equity International An informed look at investing in emerging market real estate Focusing primarily on private equity real estate investment in China, India, and Brazil this reliable resource develops a general approach to commercial real estate investment in emerging markets, and illustrates some common strategies and analytical methods that can be implemented within this arena. Filled with in-depth insights and expert advice, Emerging Market Real Estate Investment focuses on broad investment themes and strategies as well as economic and legal/institutional factors, rather than the minute details of local market analyses. Opening with two informative chapters that provide an overview of the fundamentals of commercial and international real estate investment, this practical guide then moves on to the country-specific chapters of China, India, and Brazil. * Outlines various real estate investment options and strategies for emerging markets such as China, India, and Brazil * Discusses the main features of each real estate market, including real estate foreign direct investment (FDI) * Analyzes several primary real estate sectors in each country: office, retail, residential, industrial, and hotel where applicable Written with both institutional and private investors in mind, Emerging Market Real Estate Investment will put you in a better position to excel in emerging real estate markets. Praise for Emerging Market Real Estate Investment: 'Emerging Market Real Estate Investment is written with a top down strategic orientation. It presents an excellent overview for US institutional investors planning to invest in offshore real estate in general and emerging markets and China, India and Brazil specifically. It covers all the key points my firm had to address before investing in China. I wish it had been available then.' --Robert H. Zerbst, Former Chairman & CEO, CB Richard Ellis Investors 'This book does for international real estate what Samuelson's primary Economics text did for economics students--it finally provides a new discipline with its first Bible. As cross-border real estate capital flows are on the rise, and investors increasingly seek compelling risk-adjusted returns in emerging markets, this book couldn't have come at a better time in the market cycle. It is rich in content and filled with practical insights' --Kenneth A. Munkacy, Senior Managing Director, GID International Group/GID Investment Advisers, LLC 'With American real estate in the doldrums, more investors will be looking abroad. David and Tim's analysis of international real estate investment, focused on three of the world's most dynamic economies, provides exceptionally detailed knowledge concerning what real estate markets are really like in China, India, and Brazil. It is essential reading for investors considering those markets.' --Anthony Downs, Senior Fellow, the Brookings Institution 'David Lynn and Tim Wang have written the 'must read' book for all real estate investors in emerging Brazil, China and India. They comprehensively cover the landscape of issues--economic, policy, legal, markets, sectors, entry, exit and strategies. Of noted value is their sanguine assessment of

Anbieter: Orell Fuessli CH
Stand: 29.03.2020
Zum Angebot
Big Data - Challenges for the Hospitality Industry
11,00 CHF *
ggf. zzgl. Versand

Hotel companies who are able to deal with Big Data will create a sustainable competitive advantage. But what is Big Data and how can we use it in the Hospitality Industry? What is the distinctive value and what are key areas for a successful implementation? Michael Toedt explains in this book the biggest hurdle - the lack of knowledge within the senior management and the willingness to implement the necessary changes - and gives hoteliers recommendations to avoid the main failures.

Anbieter: Orell Fuessli CH
Stand: 29.03.2020
Zum Angebot