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Ayou, F: Implementation of Customer Relationshi...
49,00 € *
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Erscheinungsdatum: 09/2011, Medium: Taschenbuch, Einband: Kartoniert / Broschiert, Titel: Implementation of Customer Relationship Management in Hotel Industry, Titelzusatz: A case Study on three to five star hotels in Addis Ababa, Autor: Ayou, Fiseha Zelealem, Verlag: LAP Lambert Acad. Publ., Sprache: Englisch, Rubrik: Wirtschaft // Management, Seiten: 108, Informationen: Paperback, Gewicht: 177 gr, Verkäufer: averdo

Anbieter: averdo
Stand: 03.06.2020
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Chen, Li-Cheng: Multi-Skilling in the Five-Star...
79,00 € *
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Erscheinungsdatum: 01/2011, Medium: Taschenbuch, Einband: Kartoniert / Broschiert, Titel: Multi-Skilling in the Five-Star Hotel Industry in Taiwan, Titelzusatz: The Exploratory Research of Multi-Skilling on the departments of Front Office, Restaurant, and Housekeeping, Autor: Chen, Li-Cheng, Verlag: LAP Lambert Acad. Publ., Sprache: Englisch, Rubrik: Wirtschaft // Management, Seiten: 276, Informationen: Paperback, Gewicht: 427 gr, Verkäufer: averdo

Anbieter: averdo
Stand: 03.06.2020
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Implementation of Customer Relationship Managem...
49,00 € *
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Implementation of Customer Relationship Management in Hotel Industry ab 49 € als Taschenbuch: A case Study on three to five star hotels in Addis Ababa. Aus dem Bereich: Bücher, Wissenschaft, Wirtschaftswissenschaft,

Anbieter: hugendubel
Stand: 03.06.2020
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100 Tips for Hoteliers
19,99 € *
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Twenty-two years ago, author Peter Venison's Hotel Management became a best seller in the hotel and tourism industry, labeled a 'must read" on the curriculum of every hotel school, and landed on the bookshelf of every hotel manager. Despite many requests for a follow-up volume, Venison declined, on the basis that he had nothing new to say. Now he does. Holed up for several weeks in five star hotels while concluding a complicated business deal, Venison realized that the standards offered by the industry still fall short of perfection. As a result, he has put pen to paper to produce this handy catalogue of suggestions to hoteliers, based upon his considerable personal experience as a hotelier and perpetual hotel guest. 100 Tips for Hoteliers guides you from the inception of a hotel to its opening and operation, offering practical tips for each stage of the journey. It should prove equally useful to hotel school students as a checklist of what they can expect, and also to practicing hotel managers as a reminder of their responsibilities. Proceeds from the sale of 100 Tips for Hoteliers will be donated to the Duke of Edinburgh Cup charity.

Anbieter: buecher
Stand: 03.06.2020
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100 Tips for Hoteliers
19,99 € *
ggf. zzgl. Versand

Twenty-two years ago, author Peter Venison's Hotel Management became a best seller in the hotel and tourism industry, labeled a 'must read" on the curriculum of every hotel school, and landed on the bookshelf of every hotel manager. Despite many requests for a follow-up volume, Venison declined, on the basis that he had nothing new to say. Now he does. Holed up for several weeks in five star hotels while concluding a complicated business deal, Venison realized that the standards offered by the industry still fall short of perfection. As a result, he has put pen to paper to produce this handy catalogue of suggestions to hoteliers, based upon his considerable personal experience as a hotelier and perpetual hotel guest. 100 Tips for Hoteliers guides you from the inception of a hotel to its opening and operation, offering practical tips for each stage of the journey. It should prove equally useful to hotel school students as a checklist of what they can expect, and also to practicing hotel managers as a reminder of their responsibilities. Proceeds from the sale of 100 Tips for Hoteliers will be donated to the Duke of Edinburgh Cup charity.

Anbieter: buecher
Stand: 03.06.2020
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Implementation of Customer Relationship Managem...
49,00 € *
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Implementation of Customer Relationship Management in Hotel Industry ab 49 EURO A case Study on three to five star hotels in Addis Ababa

Anbieter: ebook.de
Stand: 03.06.2020
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High-perfomance Work Practices as a Remedy to R...
39,90 € *
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The main purpose of this book is to determine the impact of high-performance work practices manifested as training, selective staffing, participation and teamwork on service sabotage. Selective staffing, training, participation and teamwork are among the most important human resource practices for customer-contact employees in the hospitality industry. Their simultaneous presence is expected to lessen frontline staffs' being involved in service sabotage. The negative and significant relation between the abovementioned human resource practices is explained and justified by Signaling theory. Through quantitative method, judgmental sample of 180 frontline hotel employees in four and five-star hotels in Almaty, Kazakhstan, was chosen. The results proved that the presence of the indicators of human resource practices, namely selective staffing, training, participation and teamwork mitigates the level of service sabotage among frontline staffs. Therefore, all proposed hypotheses received support from the empirical data. That is to say, management of hospitality industry should apply these practices and strategies to decrease employees' tendency towards such deviant and negative behavior.

Anbieter: Dodax
Stand: 03.06.2020
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Competencies and Qualifications of Management a...
49,90 € *
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The main aim of this research is to analyze the most required and significant competencies and qualifications for both managers and assistance staff in Food & Beverage department in two five star hotels: Art Nouveau Palace Hotel, Prague, Czech Republic and Swissotel Sochi Kamelia, Sochi, Russian Federation and to suggest possible recommendations for the improvement of the work in these hotels. This research is considered to be extremely relevant because the development of hotel and tourism industries creates an increasing number of work places, thus, there is a need of providing high-quality service and understanding of the whole industry in a deeper perspective. Moreover, results and recommendations can be used in work of managers in Food and Beverage departments in hotels as well as in independent restaurants. Management and staff competencies and qualifications are very useful for any hospitality establishment, with its help managers could know more about their employees, as well as to help employees to open up and learn more from professional point of view. It is also a way to help employees to become real professionals at the particular sphere of their work.

Anbieter: Dodax
Stand: 03.06.2020
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The Three Phases of the Change Management Process
26,90 CHF *
zzgl. 3,50 CHF Versand

Seminar paper from the year 2013 in the subject Business economics - Business Management, Corporate Governance, printed single-sided, grade: 2,3, University of Applied Sciences Riedlingen, course: Organizational Culture and Change Management, language: English, abstract: 'If you always do - What you always did - You will always get - What you always got' (Lincoln)1. Introduction of Change Management 1.1 TargetMost of the change management processes break down while only thirty percent of the change management processes are successful. This quotation defines the current problem or better to say the difficulties of organizations in realizing a successful change management nowadays. Thus, it is very important that the organizations create 'change (they) can believe in' like Barack Obama carried out with his numerous successful changes, such as the rapid end to war in Iraq, the decrease in energy dependence and the setting up of universal health care. Seen from a business context, the critical factors and success factors in a change management process will be analyzed on the basis of a fictitious example, the Paradise Hotel in London which is a luxurious five star hotel and a member of SLH (Small Luxury Hotels of the World). It is a small hotel, organized as a multi-line system, with thirty-five double rooms and forty suites available in different categories as, e.g. junior suite, premium suite and honeymoon suite. Around thirty employees work in this hotel at an average of four to five years.By identifying the critical factors and the success factors of the Paradise Hotel, measures can be taken by the management to implement the single steps of the change management process successfully in the company and thus to achieve the company¿s goal.

Anbieter: Orell Fuessli CH
Stand: 03.06.2020
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