Erscheinungsdatum: 05/2012, Medium: Taschenbuch, Einband: Kartoniert / Broschiert, Titel: Training , Employees' Motivation And Job Satisfaction, Titelzusatz: Their relationship in Hotel Industry, Autor: Eshetu, Sisay, Verlag: LAP Lambert Academic Publishing, Sprache: Englisch, Rubrik: Wirtschaft // Management, Seiten: 96, Informationen: Paperback, Gewicht: 164 gr, Verkäufer: averdo
Erscheinungsdatum: 11/2010, Medium: Taschenbuch, Einband: Kartoniert / Broschiert, Titel: Employees' Nonverbal Communication Cues and Satisfaction, Titelzusatz: Among Hotel Customers, Autor: Ali, Anees Janee // Sabir Ahmad, Sarah, Verlag: LAP Lambert Acad. Publ., Sprache: Englisch, Rubrik: Wirtschaft // Management, Seiten: 92, Informationen: Paperback, Gewicht: 153 gr, Verkäufer: averdo
Erscheinungsdatum: 19.02.2019, Medium: Buch, Einband: Gebunden, Titel: Kooperationsorientiertes Personalmanagement für die Hotellerie, Titelzusatz: Praxisnahe Bildungspartner einbinden, Branchennachwuchs stärken, Existenz sichern, Übersetzungstitel: Cooperative Human Resources Management in the Hotel Industry: Integrating Hands-On Educational Partners, Developing Young Employees, Safeguarding the Branch's Future, Autor: Bohne, Hartwig, Verlag: de Gruyter Oldenbourg // De Gruyter Oldenbourg, Sprache: Deutsch, Schlagworte: Hotelmanagement // Management // Personalmanagement // Personalpolitik // Personalwirtschaft // Makroökonomie // Ökonomik // Makroökonomik // BUSINESS & ECONOMICS // Industries // Hospitality // Travel & Tourism // Gastgewerbe // Freizeit // und Tourismusindustrie // Sprachwissenschaft // Linguistik, Rubrik: Betriebswirtschaft, Seiten: 199, Abbildungen: 27 b/w and 17 col. ill., 32 b/w tbl., Gewicht: 550 gr, Verkäufer: averdo
The eighth part takes place in a hotel built by the owner in his hometown. He made his childhood dream come true, but as he still had to focus on his core business, the hotel was poorly managed and was losing money. However, that was not the only problem to torment him. Contents: Focus on the core business that drives your success and don’t be distracted by other activities. Don't start a business in a field that you don't understand. Be extra cautious when choosing employees for your company management. Learn how to cope with envy and property disputes within a family. Learn from mistakes made by other entrepreneurs. 1. Language: English. Narrator: Jon Keeble, James Goode, Jenn Ward. Audio sample: http://samples.audible.de/bk/mead/000038/bk_mead_000038_sample.mp3. Digital audiobook in aax.
How do great managers inspire top performance in employees? How do they generate enthusiasm, unite disparate personalities to focus on a common mission, and drive teams to achieve ever-higher goals? More than a decade ago, The Gallup Organization combed through its database of more than one-million employee and manager interviews to identify the elements most important in sustaining workplace excellence. These elements were revealed in the 1999 best-seller First, Break All the Rules. 12: The Elements of Great Managing is that management classic's long-awaited sequel. It follows great managers as they implement the 12 elements to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges in settings around the world. Gallup's study now includes 10 million employee and manager interviews spanning 114 countries and conducted in 41 languages. In 12, authors Rodd Wagner and James K. Harter weave the latest Gallup insights with recent discoveries in the fields of neuroscience, game theory, psychology, sociology, and economics. Written for managers and employees of companies large and small, 12 explains what every company needs to know about creating and sustaining employee engagement. 1. Language: English. Narrator: Rodd Wagner. Audio sample: http://samples.audible.de/bk/sans/000843/bk_sans_000843_sample.mp3. Digital audiobook in aax.
This book is designed for an independent hotel, resort, and inn owners or managers who do not have the benefit of management training or a ready-made organizational structure, branding, and marketing that chain properties provide.This book is for hospitality property owners and managers that are basically doing it on their own.If you’ve ever asked yourself any of the questions below, you’re in the right place.“How can I get more guests?”“How can I encourage my guests to return?”“How can I organize my business so I don’t have to be there 24/7?”“How can I find and keep the right employees?”“How can I market so I reach my target clientele?”“How does my hospitality property compare to my competition?Over the years, I have met many amazing hospitality property owners who for one reason or another have had difficulties with different aspects of running their business. This book will give you the resources to help you clear the most common hurdles many hospitality property owners and managers face.I’ll give you the tools to discover the type of owner/manager you are: A business opportunist, a supervisor, or a skilled worker.How to determine and set a plan to achieve your goals.Explain why you need and how to create a hotel, resort, or inn organizational strategy.The importance of excellent customer service along with proven tips and techniques you can use to impress your guests.Ways to improve your chain of service.Marketing strategies that work today.The importance of social media and how to benefit from the major platforms.How to wow your guest so not only will they want to return but will become ambassadors for your property. I want to contribute to a strategic vision for every independent hotel, resort, and inn wishing to create a happy and fulfilling experience for their cust 1. Language: English. Narrator: Gerry MacPherson. Audio sample: http://samples.audible.de/bk/acx0/158145/bk_acx0_158145_sample.mp3. Digital audiobook in aax.
Customer service may soon be a thing of the past except for a few companies and organizations that pride themselves on providing their customers with extraordinary service. The U.S. is becoming a rude society. Fewer people care about or expect good customer service. Too many companies are living on past reputations. A new generation of senior executives has no idea what customer service is all about. The author attributes this to a society of people all thumbs about their pods, pads and berries and oblivious to the world around them. This book should be a must read by CEOs, senior managers and heads of PR and customer service at all companies, organizations and institutions as well as local, state and federal governments. The book cites how poor customer service or lack of it has caused and exacerbates crises. There are separate chapters on basics, listening, responding, telephone etiquette, and the problem of gate guardians as well as separate chapters for a more comprehensive look at the success of several companies including Amica Mutual Insurance Co., Marriott and Crystal Cruise Lines. The author, Rene A. Henry, draws from the successful practices of CEOs who know extraordinary customer service to provide the reader with a menu of proven ideas that can be adapted for any type of business, product or service. The book looks at how the Nordstrom family empowers its employees with ownership and entrepreneurialism. Why Amica Insurance has been honored time and again for 100 years for the way it treats its customers. How Carl Sewell became one of the nation's largest luxury car dealers by turning one-time buyers into a lifetime customers. The way Amazon has profited from Jeff Bezos' customer-centric philosophy. The importance Bill Marriott, Jr. places on management by walking around has made it the leader in the hotel business. Ukrops Supermarkets became a major regional chain with a contrarian strategy. Brad Tilden a 1. Language: English. Narrator: Margie Lenhart. Audio sample: http://samples.audible.de/bk/acx0/014183/bk_acx0_014183_sample.mp3. Digital audiobook in aax.
Delve into the realm of hotel management to discover the management approach at the Ritz Carlton hotel chain. Why does this hotel work so well? How does the hotel operate? What motivates the employees to do what they do? What management practices are put into place? Within this text, we review general hotel management best practices, study factors influenced by management, interview a handful of hotel staff, breakdown collected survey findings, and analyze the Ritz Carlton management style compared to other hotel chains with one end goal: to see the strategies, tricks, and inner workings behind what exactly what makes Ritz Carlton a widely popular, well-known, and highly rated destination for many tourists all over the world.
The main purpose of this book is to determine the impact of high-performance work practices manifested as training, selective staffing, participation and teamwork on service sabotage. Selective staffing, training, participation and teamwork are among the most important human resource practices for customer-contact employees in the hospitality industry. Their simultaneous presence is expected to lessen frontline staffs' being involved in service sabotage. The negative and significant relation between the abovementioned human resource practices is explained and justified by Signaling theory. Through quantitative method, judgmental sample of 180 frontline hotel employees in four and five-star hotels in Almaty, Kazakhstan, was chosen. The results proved that the presence of the indicators of human resource practices, namely selective staffing, training, participation and teamwork mitigates the level of service sabotage among frontline staffs. Therefore, all proposed hypotheses received support from the empirical data. That is to say, management of hospitality industry should apply these practices and strategies to decrease employees' tendency towards such deviant and negative behavior.